I find that it is important for managers to know that they play two critical roles in the success of the organization. In this video I explain the two roles that managers play in motivating and engaging employees to succeed.

00:00  Hi, I'm Joanne Ramsey. Oftentimes clients will ask me, how do I keep my employees engaged? And one of the things I found that is critical, is making sure that managers understand that they have two different roles. One role as a coach, where they have to look at the performance and skills of their employees and the other is a role of a counselor, where they have to be able to empathize and be good listeners and learn about some of the challenges that potentially may be impacting the work lives of each of the individuals.

00:35  When you are coaching, it's critical to make sure that your employees understand, why we're here? Where are they going with the projects they were given? Where do they go if they require feedback? Where do they go when they need support? So the employees having that understanding makes their life easier.

00:55  It is also critical to make sure that employees understand what's in it for them, to be able to continue to perform at that level. Everyone is a human being and human beings are driven by, what's in it for me? So it's critical to do that. When counseling, make sure that you are empathizing that you are listening well and make sure that if there are resources available internally, that can potentially help their development and the hurdles that they are facing, that you can direct them towards that. Remember your role as a manager, there's two facets to it, one as a coach and one as a counselor.

Best of luck and let me know how I can help you achieve more effective training!